FAQs

Get answers to frequently asked questions about orders, returns, shipping, and custom carpets before you shop online at Global Rug Gallery.

1. How can I contact you?

For general enquiries, please email info@globalruggallery.com.
For product-related issues, email customercare@globalruggallery.com or call/WhatsApp us at +91-9696117649.

2. What are the delivery charges?

We offer free shipping across India on all rugs purchased through our website.
For international shipping queries, please call us at +91-9696117649 or email info@globalruggallery.com.

3. How can I return my order if the rug has a manufacturing defect?

All rugs undergo rigorous quality inspection before dispatch.
In case you receive a damaged rug, please WhatsApp, call (+91-9696117649), or email (customercare@globalruggallery.com) within 48 hours of delivery.
After pickup, your refund will be initiated within 72 hours.

4. Can I get my rug customised?

Yes, we offer rug customisation!
For more information regarding pricing and delivery timelines, please email us at info@globalruggallery.com.

5. Can I place an order through WhatsApp?

Yes, you can!
Simply WhatsApp us at +91-9696117649 to place your order.

6. Why buy a rug from Global Rug Gallery?

At Global Rug Gallery, we provide handmade carpets and rugs that are exquisite in design and highly durable.
Each knot is crafted by skilled artisans with meticulous attention to detail, ensuring that our rugs can withstand heavy foot traffic while adding timeless beauty to your home.

7. Can I track my rug shipment?

Yes! Once your rug is shipped, you will receive a tracking number via email to monitor your delivery status online.

8. What is your return policy for custom rugs?

Custom rugs are made specifically to your requirements and are non-refundable and non-returnable, unless there is a manufacturing defect or error.
Please ensure all specifications are correct before placing a custom order.

9. How should I clean my rug regularly?

Vacuum your rug at least once a week to remove dust and debris.
For delicate rugs, use a handheld vacuum or an upholstery attachment without a beater bar to avoid damage.

10. How do I handle spills and stains on my rug?

In case of spills, blot immediately with a clean, dry cloth — do not rub.
Use a mild detergent mixed with water to gently clean the stain. Always test any cleaning solution on a small hidden area first.

11. Can I wash my rug at home?

We recommend professional cleaning for all rugs, especially hand-knotted or silk rugs.
Never immerse these rugs in water at home to avoid damage.